Terms of Service

Last updated: [DATE]

These Terms of Service (the "Terms") govern access to and use of the online restaurant reservation and table management service (the "Service") provided by [COMPANY LEGAL NAME], a company registered in England and Wales with company number [COMPANY NUMBER] whose registered office is at [REGISTERED OFFICE ADDRESS] (the "Provider", "we", "us"). The "Customer" ("you") is the business that creates an account.

By creating an account, or by using the Service, you agree to these Terms on behalf of the business you represent, and you confirm that you have authority to do so.

1. Business use only

The Service is provided solely to persons acting in the course of a business. You confirm that you are not a consumer, and you agree that no consumer protection legislation applies to your use of the Service. Diners who book tables with you ("Guests") are not party to these Terms; your relationship with your Guests is your own.

2. The Service

2.1. The Service provides online reservations, table management, and related tools on a per-venue subscription basis. We may improve, modify, or add to the Service's features at any time, provided we do not materially reduce its core functionality during a paid subscription period.

2.2. You are responsible for the accuracy of everything you configure — including opening hours, availability rules, table capacities, deposit policies, branding, and all text shown to your Guests.

2.3. The Service depends on third-party services (including hosting, payment processing by Stripe, and email delivery). We are not responsible for failures of the internet or of third-party services outside our reasonable control.

3. Accounts and security

3.1. You must provide accurate account information and keep it up to date. You are responsible for all activity under your account and for keeping credentials confidential. Two-factor authentication is available and we recommend you enable it.

3.2. You must not: use the Service unlawfully; attempt to gain unauthorised access to it or to other customers' data; resell it without our written agreement; interfere with its operation; or use it to send unlawful communications. We may suspend access immediately where we reasonably believe this clause is breached.

4. Fees, payment and cancellation

4.1. Fees are charged per venue, in advance, by subscription (monthly or annual) via Stripe, at the prices shown at the point of purchase. All fees are exclusive of VAT unless stated otherwise.

4.2. There is no minimum term. You may cancel any subscription at any time via the billing portal; the venue remains active until the end of the period already paid for. Fees already paid are non-refundable, and no refund or credit is given for any unused portion of a subscription period, except where required by law.

4.3. If a subscription payment fails and is not remedied within a reasonable period, we may suspend the affected venue (including its public booking page) until payment is made. Your data is retained during suspension in accordance with clause 7.

4.4. We may change our prices by giving you at least 30 days' notice; changes take effect from your next renewal. If you do not accept a change, your remedy is to cancel before it takes effect.

5. Guest payments and no-show fees

5.1. Where you enable card-on-file or no-show fees, those payments are processed through your own Stripe account (Stripe Connect). We are not a party to any transaction between you and your Guests, we do not hold Guest funds, and we have no responsibility for chargebacks, refunds, or disputes between you and your Guests or between you and Stripe.

5.2. You are solely responsible for: the lawfulness and fairness of your deposit and no-show policies; communicating them clearly to Guests; your compliance with Stripe's terms; and any fee you choose to charge. The Service never charges a Guest automatically; any charge is initiated by your staff.

6. Data protection

6.1. For personal data of Guests and of your staff processed in the Service, you are the controller and we are your processor under UK GDPR. We process such data only to provide the Service and on your documented instructions, as described in this clause (which forms the data processing agreement between us).

6.2. We shall: implement appropriate technical and organisational measures (including encryption in transit, access controls, and audit logging); ensure persons authorised to process the data are subject to confidentiality obligations; notify you without undue delay after becoming aware of a personal data breach affecting your data; assist you, at your reasonable cost, with data subject requests and with your obligations under Articles 32–36 UK GDPR; and, on termination, delete or return personal data in accordance with clause 7.

6.3. You authorise our use of the following categories of sub-processors: infrastructure hosting and backup storage ([e.g. Hetzner Online GmbH, Germany]), payment processing (Stripe), email delivery ([e.g. Resend]), and network security/proxy services ([e.g. Cloudflare]). We will give you notice of changes to sub-processors, and we remain responsible for their performance. Where a sub-processor processes personal data outside the UK/EEA, transfers are protected by appropriate safeguards (adequacy regulations or standard contractual clauses).

6.4. You are responsible for: having a lawful basis for the Guest data you collect; your privacy notice to Guests (the Service lets you display one on your booking page); the accuracy of data you and your staff enter; and configuring the data retention period appropriate to your business.

6.5. Support access. Our personnel may access your account and data — including by temporarily viewing the Service as one of your users — solely to provide support, investigate faults, or maintain security. Every such access is time-limited, cannot access your billing, and is recorded in your organisation's audit log.

7. Data retention, export and deletion

7.1. You can export your booking and guest data at any time (CSV export in the Service). We encourage you to export periodically.

7.2. Following termination or expiry of your last subscription, we will retain your data for 90 days (so you can resubscribe or export), after which we may permanently delete it. We may retain minimal records where required by law (for example, billing records).

7.3. We take routine backups for disaster recovery. Backups are not an archive service, and clause 9 applies to any loss of data.

8. Intellectual property

8.1. We (and our licensors) own all intellectual property rights in the Service. You receive a non-exclusive, non-transferable licence to use it for your business's internal purposes while you have an active subscription.

8.2. You own your data and your branding. You grant us a licence to host, process, and display them solely to provide the Service (for example, showing your logo on your booking page and in emails to your Guests).

8.3. You may not copy, modify, reverse engineer, or create derivative works of the Service except as permitted by law.

9. Warranties and disclaimers

9.1. The Service is provided "as is" and "as available". To the fullest extent permitted by law, all conditions, warranties, representations, and other terms which might otherwise be implied by statute, common law, or otherwise — including any implied terms of satisfactory quality, fitness for a particular purpose, or that the Service will be uninterrupted, error-free, or secure — are excluded.

9.2. Without limiting clause 9.1, we do not warrant that the Service will meet your requirements, that availability will be continuous, or that data transmission will be secure or error-free. No service level or uptime commitment is given. We may suspend the Service for maintenance, and will use reasonable endeavours to do so outside peak dining hours.

9.3. The Service is a booking tool. We give no warranty as to any business outcome — including numbers of bookings, reduction of no-shows, or recoverability of any no-show fee.

10. Limitation of liability

10.1. Nothing in these Terms excludes or limits either party's liability for: death or personal injury caused by its negligence; fraud or fraudulent misrepresentation; or any other liability which cannot be excluded or limited under the law of England and Wales.

10.2. Subject to clause 10.1, we shall have no liability (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) for: loss of profits, revenue, or anticipated savings; loss of business, contracts, or opportunity; loss of or damage to goodwill or reputation; loss or corruption of data (beyond restoration from our most recent backup); business interruption; or any indirect or consequential loss — in each case even if foreseeable or if we were advised of the possibility.

10.3. Subject to clauses 10.1 and 10.2, our total aggregate liability to you arising out of or in connection with these Terms and the Service — however arising, and whether from one event or a series of events — shall not exceed the total subscription fees paid by you to us in the three (3) months immediately preceding the event (or first in the series of events) giving rise to the claim. If no fees were paid in that period, our total aggregate liability shall not exceed £100.

10.4. You are responsible for maintaining your own contingency arrangements (for example, the ability to take bookings by telephone) for periods when the Service is unavailable.

10.5. Claims must be brought within 12 months of the date you became aware (or ought reasonably to have become aware) of the circumstances giving rise to them.

11. Indemnity

You will indemnify us against costs, claims, and losses arising from: your breach of clause 3.2 (acceptable use); your deposit, no-show, or cancellation policies and any charge you make to a Guest; and any claim by a Guest or member of your staff relating to data you collected without a lawful basis or instructions you gave us in breach of data protection law.

12. Suspension and termination

12.1. Either party may terminate at any time as set out in clause 4.2 (cancellation) or on written notice if the other commits a material breach which is not remedied within 14 days of notice, or becomes insolvent.

12.2. We may suspend or terminate immediately for serious breach of clause 3.2, for non-payment under clause 4.3, or where required by law. On any termination, clause 7 (data), clause 9–10 (disclaimers and liability), and clause 15 (law) survive.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to the account email at least 30 days before taking effect; continued use after that date is acceptance. The current version is always available at [APP URL]/terms.

14. General

14.1. Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

14.2. Entire agreement. These Terms (together with the order/checkout details for your subscriptions) are the entire agreement between us and supersede all prior discussions. Each party confirms it has not relied on any statement not set out in these Terms.

14.3. Assignment. You may not assign these Terms without our written consent. We may assign them to a successor of our business on notice to you.

14.4. Severance and waiver. If any provision is found unenforceable, the remainder stays in force. A failure to enforce a right is not a waiver of it.

14.5. Third parties. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

14.6. Notices. Notices to you may be given to your account email; notices to us should be sent to [SUPPORT EMAIL].

15. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

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